Question 1

What are the service charges mentioned in the terms and conditions?

Accepted Answer

Service charges refer to fees that may be applicable at a rate of 2% per month on overdue accounts. It is crucial to ensure timely payment to avoid incurring these charges.

Question 2

Can I make a claim for issues with the received goods after 24 hours?

Accepted Answer

No, claims regarding the received goods must be reported within 24 hours of receipt. It is advisable to thoroughly inspect and report any discrepancies or issues promptly.

Question 3

What is the trust claim mentioned in the terms and conditions?

Accepted Answer

The seller retains a trust claim over the commodities supplied and any receivables from the sales until full payment is received. This ensures that the seller has a legal interest in the goods until payment is complete.

Question 4

How do I make payments for the goods?

Accepted Answer

- Credit Card
- Cheque
- Bank Transfer

It is essential to adhere to the agreed-upon payment terms to avoid late fees and other potential charges.

Question 5

What happens if I fail to make timely payments?

Accepted Answer

Late payments may result in additional fees and could impact your credit terms with the seller. It is advised to communicate any payment issues in advance to explore possible resolutions.

Question 6

Is the information shared during this transaction confidential?

Accepted Answer

Yes, any confidential information shared during the transaction must be kept confidential and not disclosed to third parties without mutual consent.

Question 7

Are there any other important points to note?

Accepted Answer

It is recommended to review the entire terms and conditions document thoroughly. If there are uncertainties or concerns, feel free to contact our customer support for clarification. Compliance with the terms is crucial for a smooth and mutually beneficial business relationship.

Frequently asked questions